App does not open
Restart the device, confirm the package came from the authorised Play listing and update Android. Avoid modified APKs from untrusted sources.
Support without an account
Start with the local checks
The app has no sign-in, server or cloud record. Most support questions can be narrowed by checking the installed version, local storage and external-browser handoff.
The app keeps each idea bounded: observe without touching, ask without diagnosing, check the current source, adapt the conversation and stop when authority or safety must take over.
A source link does not open
The app hands the link to a browser. Check that a browser is installed, the device has connectivity and the publisher address is still current.
Clear selections
Open Privacy Centre and choose Clear Local Choices, or clear app storage in Android Settings. There is no server copy to request.
Content question
Use the Source Gate to identify the responsible publisher. For a real building, contact the project authority or qualified professional rather than relying on the app.
Privacy or security question
Use chair@earthbuilding.org.nz, the public chair contact shown on the official organization website. Do not include health, client, property or confidential information in ordinary email.
Next fold
Keep the real decision with the real authority
Use a current authorised source and the qualified person responsible for the actual project. This website is a support package for the app, not a project record or approval.
Continue to Source Gate